You have no option!

March 27, 2006 | Posted by stuartchurch | Filed under E-commerce, Usability  

While testing an e-commerce site for a client, I had to create a dummy account in the PayPal sandbox. As I set up the account, I reached a screen called “Optional Business Information”. As the information was clearly labelled ‘optional’, I assumed that I could just skip the screen. I was therefore pretty surprised to be told that some of my ‘optional’ information was missing or incomplete:

PayPal optional error message

Obviously PayPal’s concept of optional is very different to mine!

Comments

Leave a Reply




About

I'm Stuart Church, a user experience consultant with Pure Usability in Bristol, UK. Sensorydrive is my personal blog and covers user experience design, information architecture, product design, psychology, research methods, perception and pretty much anything else that takes my fancy! You can find out a bit more about me if you want...